Hotel Corduroy
Privacy Policy &
Accessibility Statement

Privacy Policy

Effective Date: July 8, 2026

Hotel Corduroy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our newsletter, use our contact forms, or book a stay with us.

Information We Collect Automatically

When you visit our website, certain information about your device and visit is collected automatically via cookies and tracking pixels (such as Google Analytics). This may include:

  • Your IP address and general geographic location.
  • Browser type, operating system, and device type.
  • Pages viewed, time spent on the site, and referral links.

Information You Provide Voluntarily

Our native website only directly collects personal information that you intentionally submit to us through the following channels:

  • Newsletter Subscription: When you sign up to receive updates or offers, we collect your email address and optionally your name.
  • Contact Us Forms: If you reach out with an inquiry, we collect your name, email address, phone number, and any text you input into the message field.

We use this information strictly to respond to your requests, improve our customer service, and send marketing communications (which you can opt-out of at any time using the “unsubscribe” link in our emails).

Third-Party Booking Engine (SynXis)

To process reservations, our website integrates with a third-party central reservation system, SynXis (operated by Aven Hospitality Solutions).

  • The Checkout Process: When you click “Book Now” or enter dates to check availability, you are interacting with the SynXis booking engine platform.
  • Data Collected by SynXis: To finalize a room reservation, SynXis collects sensitive transaction data, including your full name, billing address, phone number, email address, stay preferences, and secure payment card information (encrypted via PCI-DSS compliant standards).
  • Data Sharing: SynXis processes this data securely on our behalf so that we can fulfill your hotel reservation. SynXis does not sell or share your personal information with unauthorized third parties. For more information, you can review the Aven / SynXis Privacy Policy Statement.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only under the following limited circumstances:

  • Service Providers: With trusted vendors who assist us in operating our website, managing our newsletter distribution, or hosting our database, subject to strict confidentiality agreements.
  • Legal Obligations: If required to do so by law, court order, or government authority to protect the safety, rights, or property of Hotel Corduroy or our guests.

Data Security

We implement robust administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, loss, or alteration. Please note that while we take extreme care to protect data submitted via our newsletter and contact forms, no method of transmission over the internet is $100% secure.

Your Privacy Rights

Depending on your location (such as California or the EU), you may have specific privacy rights regarding your personal data, including:

  • The Right to Access: You can request a copy of the personal data we hold about you.
  • The Right to Deletion: You can request that we delete your newsletter profile or contact form history from our database.
  • The Right to Opt-Out: You can unsubscribe from our marketing emails at any time.

To exercise any of these rights, please contact us using the information provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Accessibility Statement

At Hotel Corduroy, we are committed to ensuring digital accessibility for all visitors, including individuals with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is easy to navigate, use, and understand.

Conformance Status

We strive to conform our website content to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with visual, hearing, cognitive, and motor impairments. Conformance with these guidelines helps make the web more user-friendly for all people.

Accessibility Features on Our Site

Our website incorporates several features designed to improve accessibility, including but not limited to:

  • Alt Text: Providing descriptive alternative text for meaningful images.
  • Keyboard Navigation: Ensuring the site can be navigated logically using a keyboard alone.
  • Contrast & Text: Maintaining a functional contrast ratio for text and user interface elements, alongside clean, legible typography.
  • Consistent Layouts: Keeping navigation paths, menus, and structural layouts consistent across all unique landing pages.

Ongoing Efforts & Third-Party Dependencies

Please be aware that our efforts to maintain WCAG 2.1 Level AA compliance are ongoing as our web team routinely updates our digital properties.

Our website utilizes third-party digital components, including our online booking engine platform. While we actively select vendors who prioritize digital inclusion, Hotel Corduroy does not directly control the source code of third-party plugins or booking pathways, which may occasionally present accessibility challenges outside of our immediate control.

Feedback & Assistance

We welcome your feedback on the accessibility of Hotel Corduroy’s website. If you encounter any accessibility barriers, find any part of our site difficult to use, or require assistance booking a room, please contact us directly:

Last Updated: July 15th, 2026